@CONFERENCE{davidm2008001,
	author = "D. McMenemy and S. Buchanan and C. Rooney-Browne",
	title = "Measurement of library services: to quantify or qualify?",
	booktitle = "Management and Marketing Section Program for the World Library and Information Congress, Quebec.",
	year = "2008",
	organization = "IFLA",
	url = "http://www.ifla.org/IV/ifla74/index.htm",
}